Delivery and Returns
Delivery charges will be added at checkout and vary according to the items purchased. As a guide:
Packs of cards, unmounted prints and small mounted ACEOs – UK £2.50
Mounted prints and framed ACEOs – UK £4.50
Framed prints – UK £12.00
You will receive email confirmation when your order is shipped. Items sent in the UK by Royal Mail should arrive within 2-3 working days, but may take up to 14 days.
Please contact me if you wish to purchase items for delivery outside the UK. It is possible for me to ship to some countries but due to fluctuating delivery and customs charges individual shipping costs need to be calculated on a case by case basis.
Items dispatched outside the UK may take up to 21 days to arrive. Buyers are responsible for any customs and import taxes that may apply. Cognissart is not responsible for delays due to customs.
If for any reason you are unhappy with your purchase, you may request a full refund provided the order is returned unopened and undamaged within 14 days. To claim a refund please notify me in writing, using the contact form or e-mail email@example.com within 7 days of receipt and return items in their original packaging.
Costs for return shipping are the responsibility of the customer and I recommend using a traceable means of return. Refunds cannot be made on items that are lost in transit.
If for any reason goods received by you are damaged, please let me know on date of receipt, providing photographs of damage (including any damage to external packaging) and I will replace your order.